Shipping Rate :
Hong Kong (SF express courier)
Order amount below HK$399: charge HK$25
Order amount above HK$399: Free
Taiwan & Macau (SF express courier)
SF express courier fee pay when deliver to you in Taiwan / Macau
**For Taiwan customer, as required by Taiwan SF courier, please provide your identification card (ID #) at checkout.
**For Taiwan & Macau customers, kindly note that liquid item (the paw balm & pest spray) cannot be ship to your
destination due to SF express regulation. **Customer is responsible for tax duties in your country (if any).
Japan, Korea and Singapore (AirMail by Post Office)
Calculate by weight at checkout
0 - 1 kg : HK$68
1 kg - 2 kg : HK$98
2 kg - 3 kg: HK$135
**For Japan, Korea, Singapore customers, kindly note that liquid item (the pest spray) cannot be ship to
your destination due to post office regulation. **Customer is responsible for tax duties in your country (if any).
Other Destination
Please send us an email petmamagarden@gmail.com or complete the contact form for shipping rates to your country.
Shipping Time :
Hong Kong
Within 2 - 4 business days
Taiwan, Macau, Japan, Korea, Singapore
Taiwan / Macau: Approx. 4 - 7 business days
Japan / Korea / Singapore: Approx. 7 - 14 business days
Payment
We accept Paypal (credit card) on the website.
Payme is available by contacting us by email.
Return & Exchange
Kindly note that all sales are final (no return, no refund and no exchange) .
Please check the size chart to make sure it is suitable for your pets. Thank you for your understanding
No Animal Testing
Petmama Garden is PETA certified cruelty free!
Wholesale
We welcome wholesale orders, please fill out the contact form below or send an email to petmamagarden@gmail.com
Privacy Policy
At Petmama Garden, we value your privacy and are committed to protecting your personal information.
We do not sell or share your information with third parties without your consent, except as required by law.
Disclaimer
Pet care products are not intended to diagnose, treat, cure, or prevent disease and illness. The product information provided are for informational purposes only. The information provided does not replace medical advice given to you by your veterinarian. If an animal you know has a medical health condition, I encourage you to contact a veterinarian.
Kindly note that no pet accessory is indestructible. We do not guarantee any protection on the pet accessories from being damage. Owners are responsible for any damage created to the products from uses, damage created by dog and / or from unsafe storage of products. We recommend hand wash pet accessories below 40 degrees and hang dry to avoid shrinkage.
